How can ISO Safeguard Mental Health for Business Leaders?

mental health

In this blog, we shall be discussing the pressures that weigh on the shoulders of business owners and senior managers with regards to the management of their respective business organisations. We will go over how this weight is impacting their overall mental health.

As time moves forward, we are putting a lot of emphasis on the importance of mental health. That’s great! But, in reality, are we really taking the necessary action to safeguard mental health?

Mental Health in the Workplace

As an ISO management systems specialist, I meet plenty of people who occupy high job roles within their company and more recently, I have been noticing that more and more people are feeling stressed when at work. This is leading to poor mental health which is leaving its mark on individuals and the company they work at. But is this because people have poor work-life balance? I highly doubt so.

Today’s world is moving at such a fast pace that people are being overwhelmed. Sadly, this is becoming normalised and it really should NOT be! If you are a business owner or a senior manager and have been feeling stressed with the workload, then let me assure you, you are not alone! Thankfully, there are solutions to your problems. These solutions will help you keep your business under control while effectively reducing work related stress while safeguarding your mental well-being.

Tackling Mental Well-Being with ISO Standards

You need to start tackling this problem form somewhere, no? One of the first things you need to do as a business owner or senior manager is to surround your workplace with skillful employees who are great at what they do. You need to evaluate you business size, identify all required key personnel and their roles, start assessing the characteristic traits, the experience required for the respective roles and see what qualifications are required to perform the duties well. Basically, you need to build a profile that employees should fit in for that particular role. If they meet your expectations, then they are considered to be a good fit, if not, then they cannot be considered for the job.

When you find and employ the right people, you need to build a relationship with them based on three things: trust, respect and accountability. These three traits are important for a workplace relationship to thrive and ultimately have employees who are willing to give it their all for the company. One another factual thing that is really important to note is that you need to surround your company with people who enjoy what they do. Ultimately, passion drives more than qualifications. Remember this! A highly qualified technician might not be as good as that technician who has a passion for what he does.

As a business owner or a senior manager, you should also remember that quality is better than quantity. If you have 2 outstanding employees, who produce great work efficiently and effectively, it is better than having 5 employees who give average output. Imagine, you’re working between 12 to 14 hours a day, only to find that half your employees are giving a fraction of what you are doing. You are obviously going to be frustrated and feel stressed as a result of this. Although you may be giving them a cheaper salary, having high quantities of employees who produce average work will fail the company over time.

If you have expectations in the work that needs to be done by your employees, you need to ensure that your expectations are met. At the same time, you cannot change a person. So if that person does not fit your expectations, then they are not fit for purpose.

Moreover, you must also seek to create a harmony in the workplace. A harmonised group of employees who work well together will produce superb work. This will improve overall business morale, makes the work environment less stressful, makes people feel more at home and most importantly, they work heartily and produce better work.

The systems and processes we use in the organisation also play a pivotal part. When you have a group of people, a team of employees, all workers must pull the same rope in the same direction. Like this, you can work together to meet a set of organisational goals and objectives.

This concept has been used since the beginning of time. Take for instance wars. In the past, when wars were a lot more common, the army did not attack a country all at once, they proceeded city by city. Else, resources would have been spread too thin. The same concept can be applied. We need to have systems in place that work together and allow resources to not be spread too thin.


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So, when it comes to systems, we need to know what the company objectives are. That way, we are able to build processes surrounding the said objectives. We need to identify the people’s needs – who are the stakeholders of the company? What are their needs and expectations? The stakeholders of a business generally include the employees, the customers, the suppliers and even shareholders. The stakeholders are basically those parties who are interested in the way the company performs ad are directly or indirectly affected by these performances. By knowing the needs and expectations of all stakeholders, we would then be able to create systems that give us the necessary value to meet these expectations.

This must then be followed by identifying the risks and opportunities that are present in our business organisation. This is known as risk analysis, and this is done through SWOT analysis.

Here we will identify factors that are considered to be strengths, weaknesses, opportunities and threats for the organisation. These factors can be either internal or external or both. When presenting risks, we must also prioritise them and tackle them accordingly. As a company we would then be able to pull the same rope and tackle the issues one by one as a company.

This will then be followed by a deep analysis of the systems and procedures that must be put in place to actually create high quality work. The difference between brands boils down to quality, at the end of the day. Note that quality also impacts the brand loyalty that customers have. You can see this through Apple. If you talk to an iPhone user, they are highly likely to tell you that they would gladly buy another product from Apple due to their high quality goods and service.

But, what does the word brand really mean? The brand is the story that an organisation’s goods and services tell. You immediately know what type of product you’re going to get and the level of quality of the said product, simply by knowing the brand. Take McDonald’s or Burger King, they don’t offer Michelin Star food, but they are a fast food company. As a result, you know that they will give you a fast service. For such companies, providing a speedy service is their aim for providing high quality service. A company is said that it can deliver high quality work when it can repeatedly produce goods and services as per the organisation’s aim.

Remember, getting a consistent high quality product can be obtained through well constructed systems and procedures!

After implementing all necessary steps to define the new processes, it is imperative that all employees are trained. Both current and prospective employees must be trained on these processes to know what their role is, and how to carry out their work with these processes. Issues are not going to decrease, let me make that clear for you. But through these systems, you would be effectively creating systems where continual improvement is embraced. The point of these systems is to provide an aim for the company to move forward to.

So, to sum it all up, processes in a business organisation enable us to:

Given that you , a manager, have these systems in place, coupled with systems and processes that embrace these four points above, your company will become scalable, successful and more importantly, it will become a hub for high quality goods and services.

Like this, work will become more systematic and should be done efficiently and effectively. All of this will surely result in lower stress levels for all general managers and business owners. Now you can enjoy being clam, enjoy a healthier mental well-being and focus on additional items to grow and expand the business. Enjoy it, you deserve it!

WANT  TO LEARN MORE ABOUT Improving Mental Health with ISO Training?

As an ISO management system consultant Luke Desira will make it his personal mission to put your company on a class above all others! Read more about how to get ISO certified with Luke Desira here.

If you are on the hunt on information for different types of ISO certification, do read more here, and find out about the 10 pitfalls that you may encounter during the implementation process of different types of ISO certification.

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