What is Business Process Transformation? A Simple Guide

Business Process Transformation

Have you ever done pottery before? If you have, then you knw that before you start moulding the material, you need to prepare it, you need to know what parts you need to build and what order you must follow. Business Process Transformation is very similar. Business process transformation is a management process involving long-term planning on how things are done to reach a goal. A business organisation commonly uses processes to get from the starting point to the final destination. By utilising processes, an organisation can become effective and achieve better results.

Now processes can be viewed in multiple ways,  imagine a process is a living being. And as a living being, it is affected by internal and external factors. Take, for instance, the human body. If the human body is sick, then it means that internally, the system is weak. If the weather is super hot outside, the body will sweat due to the external conditions.

Similarly, if a business management process does not keep in mind the continuous change that competing firms and the subsequent market experience, the relative position of the business management process does not improve or remain the same. It goes down. Have a look at the industries which business process transformation ay impact

Weird comparisons, right? But it all makes sense…

More often than not, business managers have a misconception of what employees do to run the process. This article will serve as a guide to help you align your operational procedures with your overall strategy and aims. All this is to help you achieve and attain an effective and efficient business.

However, before going into automation, first, you need to define the current processes, optimise those, and then identify what is being done repeatedly in a voluminous way. This will help you refine your processes and experience the benefits of continuity, suitability and growth that come as a result of process transformation.

Global expenditure on digital initiatives is soaring and trillions of dollars will have been spent in the near future. According to sources, being in the middle of the table is no longer a great position to be in as a company. You must break into the top 10% because here you will be getting the biggest chunks of revenues and subsequent results. There is this rule, called the 80/20 rule. It states that you should focus 20% of your energy to get 80% of the results you seek. This is driving the demand among a multitude of businesses to do what is known as business process transformation and digitise their operations.

Before you jump into digitising every last piece of your processes, you must think! Think about your strategy – where do you want to go? How do you want to arrive? How will you know when the results are satisfactory? One great way to kickstart your journey of business process transformation is to start by getting quick wins. Get the tangible improvements as soon as possible. This will greatly improve the team morale and get further buy-in from the stakeholders working within the organisation.

People like it when there is change for the better. Employees can resist change and that is why any change, must be an improvement. This will help employees to better settle with the necessary changes. And for this to occur, there must exist a feedback loop between the management and the employees. This feedback loop will help smoothen the business process transformation by first getting feedback on what employees need and want and then taking an informed decision.

Only after going through all this, can one start thinking about the digitalisation that needs to happen for business process transformation.


Whether you’re after ISO Certification, internal audits, or results-oriented consultancy, Luke has the plan for you. Reach out to him and start your journey today.
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Luke has a plan for you whether you want ISO certification, internal audits, or results-oriented consulting. Contact him immediately to begin your adventure.

Kickstarting the digitalisation of Business Process Transformation

When thinking about automation you have to see what you got and start with what you have. Keep in mind the tools are you using. Are they free? Do you need an insane amount of money to buy their licenses? Keep in mind that tech giants Microsoft and Google have fantastic tools that you can use to help you streamline your processes. Microsoft 365 automation offers multiple services that can surely help you streamline your processes. Even the simplest tools, such as Google Sheets and its add-ons, and Google Drive are a great way to start the digitalisation of business processes.

Do remember that to ensure that your processes are improving, you must measure data. This is critical as this helps you keep track of quality objectives and ensure that you are working in an efficient way to meet customer requirements.

To be fair, even if you just start measuring these metrics without embarking on a full-on digital transformation, you will already have done your first step towards achieving an improvement in the overall results. As Peter Drucker once said, “What gets measured, gets managed.” Peter Drucker also said that , “efficiency is doing better what is already done.” This falls in line with what we are saying here. With ISO certification, you can streamline your processes, improve quality, and get better results.


Stakeholder engagement and involvement are essential. If people are not involved from as early as possible, you can expect some form of backlash. Management should have their opinions, however, it is also important to get feedback from employees. If the management team does not engage employees whenever there is a change they will try to get the project to fail. If on the other hand, they give their suggestions on how to implement the change, they will do their best to ensure that their suggestions can be implemented in reality. This is a point which cannot be repeated enough!

If they, the employees, ‘heard’ that changes are coming, rumours might start running around which might not be accurate. Therefore. it’s better to have actual meetings or sessions that include all people. Naturally, such communication can be cascaded down through middle management.

Instilling a culture that change can happen within an organisation is critical. If you keep on doing what you were doing for the past 5 or 50 years, then you have stagnated. Getting all people to question how they do things will set your organisation on a journey for continual improvement.

Most importantly, when an improvement has been identified, it is important to document it. Having an ISO certification is a sure way for how your organisation can ensure that a culture and system for continual improvement is present. This ensures that you are still following the new and improved systems that processes are or have been defined with.

Through internal and external audits, you can have peace of mind that everyone within your organisation is following the pre-determine improved processes.

Finally, through corrective actions that are in-built within ISO mentality, learning from our mistakes is critical, which, in turn, will ensure that we are constantly refining and improving our processes.

remember, we have only just scratched the surface when it comes to the topic of business process transformation. Ensure that your organisation keeps on top of things and always measure your data!

Want  TO LEARN MORE Business Process Transformation

As an ISO management system consultant Luke Desira will make it his personal mission to put your company on a class above all others! Read more about ISO and other content related to business process transformation here.

If you are on the hunt on information on how to get certified, have a look at this guide on how to get ISO certified with Luke Desira, and find out about the 10 pitfalls that you may encounter when implementing ISO in your organisation.

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