ISO 9001 - quality management systems Increase your efficiency, fuel your growth Provide A High-Quality Service Thanks to Better Structured Management Systems Drive Efficiency Across your Organisation With a More Holistic Set-up Ensure your Trustworthiness by Adhering to Globally Recognised Standards Get Started Play Video ISO 9001 overview ISO 9001 is a Quality Management System (QMS) that was developed for businesses looking to systemise their processes and operate efficiently. No matter how big or small your business is, this certification offers excellent value in driving efficiency and enabling you to upscale whilst retaining a threshold of quality. Essentially, ISO 9001 certified businesses hold a mark that represents a certain standard of quality, providing stakeholders – such as partners, clients and suppliers – with reassurance as to the quality of their business. ISO 9001 Benefits Being the most trusted and well-known quality management standard, achieving and maintaining ISO 9001 certification can positively impact your business in a variety of ways. These are a few of the benefits you may expect: Improved brand reputation When your business is certified to an international standard, your company will find it easier to win clients, suppliers and employees. Learn More Increased customer satisfactionImplementing this standard proves you value the importance of tracking customer satisfaction and are well equipped to deal with all issues efficiently. Learn More Better managementImplementing the standard helps businesses to use data analysis and reporting for the purposes of better managing their company.Learn More Smoother running business processesInvolving less paperwork and a more disciplined system, the ISO 9001 standard injects business with more streamlined processes. Learn More Lower insurance premiumsIn achieving and maintaining your ISO 9001 certification, insurers will recognise that your business uses the right processes and controls to reduce avoidable risks.Learn More Industries As this standard’s distinct focus remains on improving customer satisfaction, numerous customer oriented businesses can benefit from becoming ISO 9001 certified. In fact, without restricting itself to fixed requirements and mandates for each industry, ISO 9001 assists a wide-range of organisations in applying universal quality management systems that boost productivity whilst reducing waste. Accordingly, we’ve identified seven industries for whom this certification might prove essential. Services Industry From accountancy firms to marketing agencies, IT services, and everything in between, the ISO 9001 standard helps the services industry to implement a structured management system that will boost efficiency. LEARN MORE Medical Devices The quality of the medical devices remains of crucial concern for patients and healthcare providers alike. With the ISO 9001 standard, management systems are successfully put in place to ensure that high-quality medical devices are made available on the market. LEARN MORE Software services For software services, implementing such standard helps to truly exhibit Expertise, Authoritativeness and Trustworthiness (EAT) in all aspects of these technological services. LEARN MORE Wholesalers/Retailers ISO 9001 certification provides both wholesalers and retailers with the right tools to deliver high-quality products to consumers. LEARN MORE Construction Construction companies typically depend on their subcontractors to work as a team and deliver high-quality work. Tasked with managing these subcontractors, ISO 9001 certification provides you with the right tools to ensure that the correct procedures are in place, allowing your company to consistently meet objectives effectively and efficiently. LEARN MORE Freight Forwarders For freight forwarding companies, ISO 9001 provides direction and structure within a fast-paced environment. LEARN MORE Manufacturing Manufacturing ultimately seeks to efficiently make high-quality products available for consumers. To this end, the ISO 9001 certified system can drive efficiency across the manufacturing industry by streamlining processes and improving business performance. LEARN MORE Laboratories Laboratories, whether clinical or otherwise, are used to carry out tests to obtain crucial information about a patient’s health, amongst other significant information. The ISO 9001 standard can help to monitor the quality of their services, provide them with a structured framework, and a plan for compliance improvement. LEARN MORE Food Manufacturing As this is where raw food is processed into the packaged goods that we purchase at the supermarket and other retailers, food manufacturing is a significant part of the food chain cycle. The ISO 9001 certification provides a structured set of requirements that food manufacturing companies must have in place for their business to run smoothly and efficiently. LEARN MORE Translation Agency Translation agencies must work to consistently provide accurate and high-quality translation services. ISO 9001 provides the tools to manage this systematically and efficiently. LEARN MORE Educational Institute With their students’ educational needs foremost on their agenda, educational institutes can greatly benefit from the structured system offered by ISO 9001 standard. LEARN MORE CleaningFor companies within the cleaning industry, the ISO 9001 standard helps them to achieve a service that is founded on sound quality management systems. LEARN MORE SecurityFor the security industry, the ISO 9001 standard measures their quality of service. This standard helps security companies to achieve and maintain this through well-structured management systems.LEARN MORE Travel & Hospitality The travel and hospitality industries both aim to provide customers with a positive, leisurely experience. Helping this to be achieved effortlessly, the ISO 9001 standard provides organised systems and processes that organisations may follow to consistently provide a first-rate service. LEARN MORE Oil & Gas Industries For the oil & gas industries, the ISO 9001 addresses requirements related to quality and resource management systems, management functions and responsibility, product making and delivery processes, and measurement analysis and improvements. LEARN MORE Work with An Expert For some companies, it might be tempting to read the standard and attempt to implement these processes without receiving any expert guidance. However, this is typically not enough to implement an efficient, long-term management system. A literal interpretation of this standard may easily create an overly bureaucratic management system, yielding the opposite results of what would otherwise be achieved. Instead of a structured system based on the smart analysis of data, you could end up with an overly complicated and inefficient system. Instead, hiring an expert consultancy with years of experience is the best way to effectively meet your ISO standards. Make sure to choose an expert you trust, to provide you with a grounded approach that will simplify your life, rather than over-complicate it. Get in touch Certification Bodies When looking to get ISO certification, choosing to work with the right certification body is a crucial part of the process. It is important to make sure that your certification body is fully accredited, as only these entities are truly qualified to provide ISO certification. In Malta, we have a number of accredited certification bodies, all of whom are able to provide a thorough assessment of the ISO 9001 standard requirements.Luke’s vast amount of experience has allowed him to work with a full range of ISO certification bodies, and he has never failed to help his clients gain ISO accreditation. GET YOUR JOURNEY TO ISO CERTIFICATION FUNDED As a Malta Enterprise approved advisor, Luke can help his clients reap the full benefits of currently available funding. Applicable to any business based in Malta, the Government of Malta’s current funding schemes have never been better. The precise amount depending on your company’s size and ownership structure. For more information, simply get in touch for a free consultation session! Luke will help you to make the most of the best available funding incentives applicable to your business. Get in touch GET YOUR JOURNEY TO ISO CERTIFICATION FUNDED Luke’s approval as a Malta Enterprise approved advisor means that his clients can reap the full benefits of currently available funding schemes. Find out whether you are eligible for funding by getting in touch with Luke! Get in touch Funding Opportunities For pioneering companies, getting ISO 9001 certification is a crucial milestone. Recognizing the importance of working towards this standard, there are various funding opportunities to be found in Malta. These include:50% Tax Credits by the Government of Malta.cash grants by Malta Enterprise, JobsPlus, & other entities. Enquire ISO 9001: A Closer Look What Topics Does It Cover? First published in 1987 by the International Organisation for Standardisation (ISO), the ISO 9001 implements the ‘plan-do-check-act’ methodology and provides a systems-based approach to record-keeping and analysing the responsibilities, framework and systems required to have an effective level of management within a company. The original standard included:The General Requirements for a QMS, including documented data, strategic planning and establishing process interactionsManagement DutiesManagement of resources, including human resources and a company’s work environmentProduct realisation, from the design process to product deliveryQuantification, analysis, and advancement of the QMS by means of internal audits, and preventive and disciplinary actions.The most recent version of this standard, the ISO 9001:2015, was released in 2015 with a few key revisions, including:A new focus on risk-based thinking to improve the applied approachIntroducing new terminologyRestructuring information listed in the original standardImproved service applicationsMore leadership requirements Achieving ISO 9001 What It Says About Your Organisation ISO 9001 is the only standard in the ISO 9000 series which offers organisations the opportunity for certification. Achieving ISO 9001 certification provides that your organisation is a prominent player within its industry because it has a system to:Meet customer requirements Take all mistakes as opportunities to learn Achieve daily continual improvement on all its key objectives ISO 9001 Articles September 18, 2023 Examples of Internal and external issues in ISO standards Read More September 12, 2023 Implementing ISO in a Large Company Versus a Small Entity Read More September 4, 2023 ISO Certification for Small Businesses | Continual Success Read More August 23, 2023 How can ISO Safeguard Mental Health for Business Leaders? Read More August 17, 2023 The Power of Different Types of ISO Certification Read More August 7, 2023 ISO for Construction – A Hunt for Quality Control! Read More July 18, 2023 What is ISO 9001? A simplified and structured explanation Read More July 17, 2023 Audits in the implementation process of ISO Certification Read More July 14, 2023 What to Expect in External Audits by Certification Bodies… Read More Frequently Asked Questions Why is ISO 9001 important? ISO 9001 forms a crucial foundation for other management systems. Besides helping businesses and organizations to gain efficiency efficient and improve customer satisfaction, getting ISO 9001 certification marks a proactive approach that fosters international trust. HOW LONG WILL MY ISO 9001 CERTIFICATION LAST? Your ISO 9001 certification will need to be renewed after a period of three years. To maintain your certification, an assessment must be conducted once a year and re-certification is issued every three years to ensure that your management systems continue to operate within the ISO 9001 required standards. Does ISO 9001 use a high level structure? Yes, like other ISO standards that are concerned with different types of management systems, the ISO 9001 uses a high-level structure. This indicates that the ISO 9001 may be effortlessly integrated within any existing ISO management system. How long does it take to implement ISO 9001? The amount of time it takes your company to earn your certification all depends on the size and complexity of your business. Luke will help you to make this process as swift and efficient as possible for your convenience. Does my organisation need to get ISO 9001 certified to improve our quality management? Whilst organisations can attempt to optimise their risk management without certification, ISO 9001 provides a structured approach which is sustainable and internationally trusted. Therefore, although it is not necessary, it is a recommended tried-and-tested means of achieving risk management. How Does ISO 9001 Documentation Work? Approaching ISO 9001 risk and result documentation may be done in different ways such as, using a risk register and mitigation actions, identifying the risk points on a process diagram, or acknowledging that your systems and procedures are achieved in a specific way that reduces risk. In what way Do Changes To ISO 9001 Updates Affect Integrated Systems? In many ways, updates are designed to aid processes already integrated. To ensure this, we’ll help you carefully plan any transition dates and transition plans, so that your processes will continue to work smoothly.