The service industry is made up of multiple types of organisations. Over the past decade, Luke Desira has worked with marketing agencies, law firms, accountancy firms, software companies and other types of provisional services companies who have all benefited in a similar way to the various ISO standards that they have applied for.

When talking about the professional services industry effectively, these types of companies are selling the time of their partners and their employees to service their clients. As such, what they are doing is they are lending the skills of their employees to their clients.

ISO certification for the service industry can be used to ensure customer service quality and consistency. For example, ISO 9001 is a standard for quality management systems that can be applied to any organisation, regardless of size or industry. It helps organisations to consistently deliver high-quality products and services that meet customer and regulatory requirements.

Even more so, quality is important here because professionals cannot expect their clients to know what questions they should ask, even when they are acquiring a service. Therefore, a company within the professional service industry that decides to go for ISO 9001 certification will implement a quality management system with the right tools to gather the right information from their clients effectively.

Once the right information is in your hands, the service provider, as a company, must be aware of the criteria and expectations set by the clients. To do that, companies must ensure that their employees are adequately trained and have the right skills and tools to be able to do their jobs successfully.

Once all employees in the firm have been trained and have the right competencies and experience to execute the job. As part of ensuring that all interested parties of the organisation are happy, it would be ideal to have some type of system in place that would help compare the actual versus projected time that should be dedicated to each client. This will ensure that profitability as an organisation and the needs of the shareholders are accounted for.

There are many other ISO standards that are relevant to the service industry, including ISO/IEC 20000 (IT service management), ISO 10002 (customer satisfaction), and ISO 27001 (information security management).

Naturally, companies involved in professional services have access to highly sensitive data relating to their clients. As a result, information security is a crucial tool to have as a service provider. For example, accountants would have information about organisations’ financial performance. Lawyers would have information about their clients’ legal matters, including potentially harmful disputes. Software companies handle client data to be able to develop and operate the software based on the needs of such data. Therefore, the ISO 27001 certification will help such organisations ensure that the risks relating to information security have been adequately identified.

Using ISO standards can help service organisations to improve their operations, increase customer satisfaction, and gain a competitive advantage in their market. By adhering to these standards, organisations can demonstrate their commitment to quality and continuous improvement to their customers, stakeholders, and regulators.

Don’t wait any longer and contact Luke Desira to get your ISO certification for the service industry.