ISO 17100 – Translation services

Provide Expert Translation Services


Designed for the language services industry, ISO 17100 is an international standard which specifies requirements for the core processes, resources, and other aspects necessary for the delivery of a quality translation service. Regardless of whether your business is big or small, gaining and maintaining ISO 17100  certification shows that your organisation values the quality of its translations and is committed to maintain a consistently high standard of services. Using a holistic approach, ISO 17100  provides a standard of quality by which to measure their translation services. 

ISO 17100 Benefits

Gaining ISO 17100 accreditation does not simply ensure that your service is standardised but establishes your business as a leader in its industry. From consistently yielding high-quality services to demonstrating your trustworthiness to your stakeholders, organisations offering translation services should strive to gain this accreditation. To provide a deeper understanding of the profitable aspects of achieving this certification, here’s a list of its top benefits.  

Work with An Expert

For some companies, it might be tempting to read the standard and attempt to implement these processes without receiving any expert guidance. However, this is typically not enough to implement an efficient, long-term management system. A literal interpretation of this standard may easily create an overly bureaucratic management system, yielding the opposite results of what would otherwise be achieved. Instead of a structured system based on the smart analysis of data, you could end up with an overly complicated and inefficient system. 

Instead, hiring an expert consultancy with years of experience is the best way to effectively meet your ISO standards. Make sure to choose an expert you trust, to provide you with a grounded approach that will simplify your life, rather than over-complicate it. 

Certification Bodies

When looking to get ISO certification, choosing to work with the right certification body is a crucial part of the process. It is important to make sure that your certification body is fully accredited, as only these entities are truly qualified to provide ISO certification. In Malta, we have a number of accredited certification bodies, all of whom are able to provide a thorough assessment of the ISO 17100 standard requirements.


As a Malta Enterprise approved advisor, Luke can help his clients reap the full benefits of currently available funding. Applicable to any business based in Malta, the Government of Malta’s current funding schemes have never been better. The precise amount depending on your company’s size and ownership structure. 

For more information, simply get in touch for a free consultation session! Luke will help you to make the most of the best available funding incentives applicable to your business.


Luke’s approval as a Malta Enterprise approved advisor means that his clients can reap the full benefits of currently available funding schemes. Find out whether you are eligible for funding by getting in touch with Luke!

Funding Opportunities

For Translation Service Providers, getting ISO 17100 certification is a crucial milestone. Recognizing the importance of working towards this standard, there are various funding opportunities to be found in Malta. These include:  

  • 50% Tax Credits  
  • cash grants by Malta Enterprise, JobsPlus, & other entities. 
ISO17100 Malta

ISO 17100: A Closer Look

Why is it Needed and What Does It Cover?

Published in 2015, the ISO 17100:2015 Translation Services Quality Management System remains the most recent and up-to-date version of this standard. Using a high-level system that allows it to be easily implemented alongside other ISO management systems, this standard follows the same ‘Plan-Do-Check-Act’ model which defines all of the revised ISO standards. The following shows a brief overview of the ISO 17100 standard, which consists of just six clauses with the four key clauses being: 

  • Human Resources: ensuring that your translators own the required qualifications and expertise. 
  • Pre-Production Process and Activities: ensuring that all systems are in place for processing and analysing applications, determining project viability, giving quotes and signing on clients. 
  • Production Processes: following all the requirements outlined in the standard throughout each step of the process. 
  • Post-Production Process: ensuring that the appropriate systems are set up for processing client feedback, evaluating client satisfaction and applying appropriate modification and taking corrective action when necessary. 

Achieving ISO 17100

What Does This Say About Your Organisation?

Although achieving ISO 17100 accreditation is not a legal requirement, owning this certification says a lot about what type of business you are running. Adhering to this standard boasts inherent benefits but it also sends the right message to you clients, investors and competitors.  Getting ISO 17100 certification proves that your organisation: 

  • Values the quality of its translation services 
  • Is compliant with statutes and requirements for translated content 
  • Understands the business related benefits of having good management systems in place. 
  • Is an industry leader which operates at a level of excellence by implementing the most up-to-date management standards. 
ISO for translation service providers

Frequently Asked Questions

Gaining ISO 17100 accreditation does not simply ensure that your service is standardised but establishes your business as a leader in its industry. From consistently yielding high-quality services to demonstrating your trustworthiness to your stakeholders, organisations offering translation services should strive to gain this accreditation.

Your ISO 17100 certification will need to be renewed after a period of three years. To maintain your certification, an assessment must be conducted once a year and recertification is issued every three years to ensure that your management systems continue to operate within the ISO 17100 required standards. 

Yes, like other ISO standards that are concerned with different types of management systems - including ISO 9001 and ISO 14001 - the ISO 17100 uses a high-level structure. This indicates that the ISO 17100 may be effortlessly integrated within any existing ISO management system. 

The amount of time it takes your company to earn your certification all depends on the size and complexity of your business. Luke will help you to make this process as swift and efficient as possible for your convenience.

Whilst organisations can attempt to optimise their language service management systems without certification, ISO 17100 provides a structured approach which is sustainable and internationally trusted.

No, this standard is for specifically for translation service providers, such as translation agencies and freelance translators. 

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