ISO 17100 – Translation services Provide Expert Translation Services Ensure Superior Translation Services By Following Structured Quality Management Systems Boost Your Reputation By Achieving an Internationally Recognised Accreditation Ensure Continuous Improvement As You Work To Maintain Your Certification Acquire New Client and Build Brand Reputation Get Started ISO 17100 OVERVIEW Designed for the language services industry, ISO 17100 is an international standard which specifies requirements for the core processes, resources, and other aspects necessary for the delivery of a quality translation service. Regardless of whether your business is big or small, gaining and maintaining ISO 17100 certification shows that your organisation values the quality of its translations and is committed to maintain a consistently high standard of services. Using a holistic approach, ISO 17100 provides a standard of quality by which to measure their translation services. ISO 17100 Benefits Gaining ISO 17100 accreditation does not simply ensure that your service is standardised but establishes your business as a leader in its industry. From consistently yielding high-quality services to demonstrating your trustworthiness to your stakeholders, organisations offering translation services should strive to gain this accreditation. To provide a deeper understanding of the profitable aspects of achieving this certification, here’s a list of its top benefits. Human ResourcesEnsuring that your translators own the required qualifications and expertise. Learn More Pre-Production Process and ActivitiesEnsuring that all systems are in place for processing and analysing applications, determining project viability, giving quotes and signing on clients.Learn More Post-Production ProcessEnsuring that the appropriate systems are set up for processing client feedback, evaluating client satisfaction and applying appropriate modification and taking corrective action when necessary.Learn More Win More ContractsIn providing optimal guidelines and organisational performance, ISO 17100 certification will help to place your company in a superior position. This will expand your opportunities, global recognition and in turn, expand your clientele. Learn More Work with An Expert For some companies, it might be tempting to read the standard and attempt to implement these processes without receiving any expert guidance. However, this is typically not enough to implement an efficient, long-term management system. A literal interpretation of this standard may easily create an overly bureaucratic management system, yielding the opposite results of what would otherwise be achieved. Instead of a structured system based on the smart analysis of data, you could end up with an overly complicated and inefficient system. Instead, hiring an expert consultancy with years of experience is the best way to effectively meet your ISO standards. Make sure to choose an expert you trust, to provide you with a grounded approach that will simplify your life, rather than over-complicate it. Get in touch Certification Bodies When looking to get ISO certification, choosing to work with the right certification body is a crucial part of the process. It is important to make sure that your certification body is fully accredited, as only these entities are truly qualified to provide ISO certification. In Malta, we have a number of accredited certification bodies, all of whom are able to provide a thorough assessment of the ISO 17100 standard requirements. GET YOUR JOURNEY TO ISO CERTIFICATION FUNDED As a Malta Enterprise approved advisor, Luke can help his clients reap the full benefits of currently available funding. Applicable to any business based in Malta, the Government of Malta’s current funding schemes have never been better. The precise amount depending on your company’s size and ownership structure. For more information, simply get in touch for a free consultation session! Luke will help you to make the most of the best available funding incentives applicable to your business. Get in touch GET YOUR JOURNEY TO ISO CERTIFICATION FUNDED Luke’s approval as a Malta Enterprise approved advisor means that his clients can reap the full benefits of currently available funding schemes. Find out whether you are eligible for funding by getting in touch with Luke! Get in touch Funding Opportunities For Translation Service Providers, getting ISO 17100 certification is a crucial milestone. Recognizing the importance of working towards this standard, there are various funding opportunities to be found in Malta. These include: 50% Tax Credits cash grants by Malta Enterprise, JobsPlus, & other entities. enquire ISO 17100: A Closer Look Why is it Needed and What Does It Cover? Published in 2015, the ISO 17100:2015 Translation Services Quality Management System remains the most recent and up-to-date version of this standard. Using a high-level system that allows it to be easily implemented alongside other ISO management systems, this standard follows the same ‘Plan-Do-Check-Act’ model which defines all of the revised ISO standards. The following shows a brief overview of the ISO 17100 standard, which consists of just six clauses with the four key clauses being: Human Resources: ensuring that your translators own the required qualifications and expertise. Pre-Production Process and Activities: ensuring that all systems are in place for processing and analysing applications, determining project viability, giving quotes and signing on clients. Production Processes: following all the requirements outlined in the standard throughout each step of the process. Post-Production Process: ensuring that the appropriate systems are set up for processing client feedback, evaluating client satisfaction and applying appropriate modification and taking corrective action when necessary. Achieving ISO 17100 What Does This Say About Your Organisation? Although achieving ISO 17100 accreditation is not a legal requirement, owning this certification says a lot about what type of business you are running. Adhering to this standard boasts inherent benefits but it also sends the right message to you clients, investors and competitors. Getting ISO 17100 certification proves that your organisation: Values the quality of its translation services Is compliant with statutes and requirements for translated content Understands the business related benefits of having good management systems in place. Is an industry leader which operates at a level of excellence by implementing the most up-to-date management standards. ISO 17100 Articles November 28, 2023 Detailed Analysis of ISO 9001 | Clauses 1 to 3 Read More November 28, 2023 Deep Analysis of ISO 9001 Clause 4 Read More November 9, 2023 CE Marking of Bricks in Malta – A Myth or Reality? Read More November 1, 2023 Top 3 Benefits of ISO Certification Read More October 26, 2023 Persuasive and Reliable? Types of Audit Evidence in ISO Read More October 17, 2023 Top 5 Things To Do When Implementing ISO Standards Read More October 9, 2023 A Deep Dive Into The History of ISO Standards Read More October 4, 2023 The Definition of ISO and Streamlined Processes Read More September 18, 2023 Examples of Internal and external issues in ISO standards Read More Frequently Asked Questions WHY IS ISO 17100 IMPORTANT? Gaining ISO 17100 accreditation does not simply ensure that your service is standardised but establishes your business as a leader in its industry. From consistently yielding high-quality services to demonstrating your trustworthiness to your stakeholders, organisations offering translation services should strive to gain this accreditation. How long will my ISO 17100 certification last? Your ISO 17100 certification will need to be renewed after a period of three years. To maintain your certification, an assessment must be conducted once a year and recertification is issued every three years to ensure that your management systems continue to operate within the ISO 17100 required standards. Does ISO 17100 use a high-level structure? Yes, like other ISO standards that are concerned with different types of management systems - including ISO 9001 and ISO 14001 - the ISO 17100 uses a high-level structure. This indicates that the ISO 17100 may be effortlessly integrated within any existing ISO management system. HOW LONG DOES IT TAKE TO IMPLEMENT ISO 17100? The amount of time it takes your company to earn your certification all depends on the size and complexity of your business. Luke will help you to make this process as swift and efficient as possible for your convenience. DOES MY ORGANISATION NEED TO GET ISO 17100 CERTIFIED TO IMPROVE OUR MANAGEMENT SYSTEM? Whilst organisations can attempt to optimise their language service management systems without certification, ISO 17100 provides a structured approach which is sustainable and internationally trusted. Does ISO 17100:2015 apply to interpreters? No, this standard is for specifically for translation service providers, such as translation agencies and freelance translators.