A Guide to Clause 10 Continual Improvement of ISO 9001:2015

Corrective and Preventive Actions in ISO 9001

Clause 10 Continual Improvement of ISO 9001 IS ALL ABOUT…

…Kicking the habit and starting afresh.

It is the continuous development of goods, services, or procedures through innovative and significant advancements. Although it might seem challenging, replacing outdated procedures with modernized ones is critical in the ISO 9001 standard. Continual improvement ensures that the organisation moves forward with modern times and stays on track. Clause 10 Continual Improvement of ISO 9001 is intended to guarantee that you have systems and procedures to enable your QMS to develop and thrive at a consistent rate. You must be prepared to remedy errors, capitalize on achievements, and shift course as needed.

Rome was not built in a day, and this applies precisely to your company. No perfect process gets created immediately. That is why there is a need to have a system for continual improvement in our procedures.

However, when implementing change, be aware of certain obstacles, as employees might resist specific changes if a lot is transformed over a short period of time. Moreover, your company might start moving towards a bureaucratic system, where procedures will become heavily dependent on documentation. This may happen when an outlier occurs; therefore, the management may go overboard when it comes to implementing changes.

This will in turn, create an inefficient environment, a stumbling block for the employees, rather than fine-tuning the procedures. Employees need smooth systems to be able to carry out the 80% of the activities of the organisation. The rest are simply activities that are considered as outliers. You cannot fit all within the same process!

I worked as a quality engineer for a manufacturer of medical devices in my first employment, and I was astonished as to how much ‘red tape’, or level of bureaucracy, this business had. In my second employment, I was responsible for assisting a construction company in establishing a new business within their network of firms. Sadly, they didn’t have any processes or procedures in place to govern how the task should be done.

I was searching for a master’s degree in science at the University of Malta at the same time so that I could assist businesses in streamlining their operational procedures. I initially met ISO 9001 there. The year was 2012. Since then, I’ve been helping businesses navigate the delicate balance between having no procedures and having no bureaucratic systems.

The ISO 9001 standard will push you to drive business using facts rather than feelings and intuition. Through the use of proper software such as Zoho or Xero, you can effortlessly gather information and create dashboards to make the day-to-day operations of the business run more smoothly, keeping an eye out for critical information and acting on shortcomings quicker than ever.
Furthermore, with the help of an ISO consultant, you can get help in creating practical procedures, thus having an easier road to go on to grasp what Clause 10 of the ISO 9001:2015 consists of.


Whether you’re after ISO Certification, internal audits, or results-oriented consultancy, Luke has the plan for you. Reach out to him and start your journey today.
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Luke has a plan for you whether you want ISO certification, internal audits, or results-oriented consulting. Contact him immediately to begin your adventure.

How is Clause 10 Continual Improvement of ISO 9001:2015 defined?

Clause 10 Continual Improvement of ISO 9001:2015 branches into three sub-clauses:

  •         10.1 – General 
  •         10.2 – Nonconformity and Corrective Action 
  •         10.3 – Continual Improvement 

Clause 10.1 discusses the principle of continuous progress. Continual improvement may occur gradually over time, such as enhancing a process through constant monitoring and tweaks. Continual improvement can also occur due to game-changing innovations that significantly improve your procedures.

Clause 10.2 examines the importance of realizing our mistakes and acting upon them. Clause 10.2 lays forth the framework for identifying and correcting errors and monitoring the situation to prevent them from occurring again. See here how this framework can free you from repeating the same mistakes over time.

Having a static management system can only spell disaster for the organisation. The concept of continual improvement is fundamental, so much so that it has its own clause, Clause 10.3. 

Piloting your business with Clause 10 Continual Improvement of ISO 9001

Imagine yourself as the pilot of a plane, sitting in the cockpit before an endless dashboard of buttons and data. These controls will allow you to take off and fly the aircraft safely to its final destination. Without such data being transmitted, the task of successfully flying a plane becomes significantly tricky. In this case, you are the pilot of your business, and without the necessary data and procedures, you will be making maneuvers blindly.

This example highlights the importance of Clause 10 Continual Improvement of ISO 9001. The principle idea is to create systems and procedures that are easily utilized and make the day-to-day operations run more efficiently and effectively.

The essential thing to bear in mind is that change is the only constant. A stagnant organisation will eventually become irrelevant and perish. It is also critical to ensure that the QMS guides your company’s strategic orientation via continuous improvements that result in transformation. This is achieved through project implementation.

Although this clause has no specified requirements, the ISO 9001:2015 standard is brimming with opportunities to help structure your organisation and drive improvement through the management system. All conditions from previous clauses must be met.

If your organisation is currently “the winning team” within your industry, you must still perform continuous improvements. Do not be fooled! Not changing the formula of a winning team would only result in that team’s demise shortly.

WANT TO DISCOVER MORE ABOUT Clause 10 Continual Improvement of ISO 9001:2015?

As an ISO management system consultant, Luke Desira will make it his priority to ensure your company is fully up to standard! To learn more about Clause 10 Continual Improvement of ISO 9001, you can read more about it here (insert link). Click here to enhance your knowledge regarding the requirements of ISO 9001 as a quality management system or to uncover the benefits of ISO 9001 certification.

All management systems based on ISO Standards that are implemented should pertain directly to the organization’s objectives. This is a must in ISO implementation. Take a look at the ISO Certification specialised by Industry to understand which ISO certifications and accreditations your laboratory can benefit from.

Luke offers a variety of ISO certification services that puts him as the leading ISO Certification consultant in Malta. He can efficiently help you achieve ISO accreditation. When ready, just call Luke Desira – he’ll be more than happy to lend a helping hand.

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